PERSOL brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOL, the largest workforce solutions provider in APAC.
HR Manager
Employment Type: Permanent Full-time

About the Client

An Australian local subsidiary of a large global company, employing over 300 staff in Australia.

Key Responsibilities

1. HR Operations
Act as the first point of contact for HR queries from staff and managers across multiple locations.
Prepare and process employment documents, including contracts, letters, forms, and compliance paperwork.
Update and maintain employee information in ELMO HRIS and other internal systems.
Track probation periods, issue reminders, manage required documents and follow up with managers.
Produce regular HR reports covering turnover, onboarding activity, and compliance metrics.
Liaise with external HR support providers when required.
2. Recruitment, Onboarding & Exits
Support the recruitment cycle for assigned vacancies-posting ads, screening candidates, arranging interviews, and completing reference checks.
Organise employment agreements, onboarding materials, system access requests, and induction schedules.
Guide new employees through their first 90 days, ensuring all onboarding tasks are completed consistently.
Coordinate end-of-employment processes, including exit documentation, final checks, and collection of company assets.
3. Employee Relations Support
Provide initial advice on routine ER issues such as attendance, conduct, and performance concerns.
Prepare documentation, draft letters, and take notes during ER meetings when needed.
Assist managers in meeting Fair Work, NES, Award, WHS, and general employment obligations.
Escalate any complex ER issues-investigations, performance management, grievances, allegations, or disciplinary matters-to Executive Management and the Disciplinary Committee.
Ensure confidentiality is upheld and correct processes are followed at all times.
4. HR Compliance & Administration
Support WHS compliance activities and maintain up-to-date records.
Manage WorkCover paperwork, support return-to-work processes, and monitor claims.
Maintain compliance records such as licences, qualifications, right-to-work documents and mandatory training.
Assist with rolling out HR policies and ensure leaders are applying People & Culture procedures correctly.
5. Learning, Development & Engagement
Organise training programs, toolbox talks, leadership development sessions, and required compliance training.
Track attendance and completion rates, following up on outstanding training.
Help deliver engagement initiatives including events, recognition activities, internal communications and team-based programs.
Support the distribution and follow-up of engagement surveys and action plans.
6. HR Projects
Identify gaps or improvement areas in HR processes, policies, and employee-related practices.
Manage HR projects as directed by Executive Management.

Skills, Attributes & Qualifications

Broad HR generalist experience within busy, multi-site workplaces.
Strong knowledge of Fair Work, Awards and employment legislation.
Able to build rapport with leaders and provide balanced, practical HR advice.
Excellent communication skills with strong attention to detail and follow-through.
Comfortable with administrative tasks and documentation-heavy work.
Capable of managing competing priorities with guidance from senior leaders.
4-5 years' experience in HR generalist or advisory roles.
Tertiary qualifications in HR, Business or a similar field (preferred).
Experience in automotive, retail, hospitality, or trade-based industries beneficial.
Familiarity with HRIS systems (ELMO advantageous).

Working Environment

Full-time role based at Head Office.
Primarily an operational, hands-on HR position.
May work alongside an external HR service provider as needed.
Responsibilities focused on coordination, administration, documentation, and first-level HR support.