Assistant P&C Business Partner - Early Invention DCS Clerk Grade: 5/6 Great team culture! People are at the heart of all we do and together, we make a difference. If you enjoy supporting leaders through problem solving and delivering proactive education programs, this is the role for you. The successful candidate will be a proactive and natural people person, able to comfortably deal with a range of people's issues while being flexible, adaptable, approachable, and resourceful. You will have the ability to assess and manage people's matters, and an understanding of early intervention strategies to minimise workplace impacts. The successful person will have the ability to build relationships, manage competing priorities and deliver quality support services. About the Opportunity With a focus on early resolution, you will support leaders in navigating complex people related matters to minimise the impact and duration of emerging matters that require higher level support and intervention. You will be partnered to work with leaders across Building Commission NSW, NSW Fair Trading, Policy Strategy and Governance, State Insurance Regulator (SIRA), plus various independent agencies. You will build and maintain strong relationships with key business customers and other People and Culture centres of excellence through collaboration, responsive advice and service to support business outcomes. While coaching people leaders, you will prepare documentation and reports on case management matters to ensure accurate information is presented. About People & Culture Across DCS, our three P&C Portfolios support over 13,000 + teammates working across multiple agencies who deliver on our vision to be the world’s most customer-centric government. People & Culture are focused on delivering a better people experience, supporting and enabling the business to deliver success and adopt new ways of working by embracing innovation and positive collaboration. A typical day of work for you might include: Let’s talk about you! Okay, so what’s next? Please submit your CV and cover letter outlining how your skills and experience are relevant to the position, and your preferred work location. For any queries about the position, please contact Paul Guido, Senior HR Case Manager, Operational Excellence at paul.guido@customerservice.nsw.gov.au. Please note: It is anticipated applications will be reviewed prior to the Christmas closedown period however, contact for interviews will not take place until January 2026. Thank for your patience and interest!
Salary Range: $99,938 - $110,271 + super
Employment Type: Full-Time, 35 hrs per week
Location: Parramatta, McKell or Gosford location - flexible working conditions available across locations with a minimum of two days in the office
1 x ongoing opportunity and creation of a talent pool for future vacancies
the first point of contact through our HR Early Intervention mailbox and
HR Hotline for managers and staff who have people related performance,
health and wellbeing, grievance and conduct matters, resolving them where
possible or escalating complex cases to either a more senior Business Partner
or centre of expertise.
HR advice, coaching and mentoring people leaders and employees across our
portfolio group on various HR matters including the above.
accurate records and databases, ensuring compliance with policies.
and coach managers while preparing reports for senior executives and
specialists.
strong relationships with key business stakeholders through collaboration
and support.
in developing and delivering projects that improve people and culture
services.
closely with People & Culture teams to provide effective solutions for
workforce issues.
role you will possess a great blend of skills and experience, including: A
background in HR, ideally with some focus on case management support or
providing HR advice
customer centric and people centric mindset with the ability to identify
barriers to achieve results
verbal and written communication and strong attention to detail
to work collaboratively with internal and external stakeholders
resilience and energy to thrive in a fast-paced dynamic environment
ethics and values that align to our customer service driven culture
Salary Grade 05/06, with the base salary for this role starting
at $99,938 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please
contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au.
Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date: Wednesday, December 17th, 2025 at 10:00 am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW. We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
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